FAQs
Below you will find answers to the most common questions about orders, shipping, returns, and payments.
If you need additional assistance, please contact our support team and we will be happy to help.
Orders
How do I place an order?
Simply choose your product, select the desired size and quantity, and proceed to checkout. Follow the checkout steps to complete your order securely.
Can I change or cancel my order?
If you need to change or cancel your order, please contact our support team as soon as possible. Once an order has been processed or shipped, we may not be able to modify it.
Will I receive an order confirmation?
Yes. After placing your order, you will receive a confirmation email containing your order details.
If you do not receive this email, please check your spam or junk folder.
Shipping
Do you offer free shipping?
Yes, we offer free shipping on all orders.
How long does shipping take?
Delivery times may vary depending on your location. Orders are processed and shipped as quickly as possible, and you will receive tracking information once your order has been dispatched.
How can I track my order?
Once your order has shipped, you will receive an email containing your tracking number.
You can use this tracking number to monitor your delivery.
Returns & Refunds
What is your return policy?
We offer a return period for eligible items. If you are not satisfied with your purchase, you may request a return according to the conditions outlined in our Refund Policy.
How do I request a return?
To start a return request, please contact our support team with your order number and reason for the return. Our team will guide you through the return process.
When will I receive my refund?
Once the returned item has been received and inspected, refunds are issued to the original payment method.
Processing times may vary depending on your payment provider.
Products & Sizing
How do I choose the correct size?
Each product page includes sizing information to help you find the best fit. We also recommend checking our Size Guide before placing your order.
Will the product look exactly like the photos?
We make every effort to display product images as accurately as possible. However, slight variations in color may occur depending on your screen settings.
Payments
What payment methods do you accept?
We accept several secure payment methods including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
All payments are processed through secure checkout systems.
Customer Support
If you have any questions regarding your order, please contact our support team.
Email:
support@clarklondon.com
Our support team will respond as soon as possible.